Welcome to yovix.store!
yovix .store is an online store. We are committed to providing our customers with A unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers; At the same time, we are constantly optimizing our purchasing and production processes to ensure that our
products are of high quality. Please feel free to buy our products on the website.
Our website attaches great importance to customer service, and customers' opinions are important
information to promote us to develop, improve and enhance ourselves. If you encounter any difficulties during your consumption, please check out other terms of our website or feel free to contact our staff. Contact information can be found in Contact us.
Thank you again for visiting our website and wish you a happy shopping trip!

We are loking forward to hearing from you.
The team will provide answers to your questions and styling advice.
If you have any questions, we will support you here.

We are available to support you through
Email:service@yovix.store

We strive to answer your question within 24 hours.
If we don't reply within the specified time, please don't worry, it may be due to holidays or weekends.
We will reply to you as soon as we see the email.
If you do not get our reply email in your inbox, please check your "junk mail" folder or "spam" folder.

Customer service chat time: Monday-Friday:8am-18pm EST

We are committed to providing fast, reliable, and discreet shipping services to customers around the world. Every day, we ship to hundreds of customers globally, ensuring a smooth and satisfying shopping experience.

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Order Processing & Delivery Time

Your delivery time consists of Processing Time and Shipping Time:

Stage	Estimated Time
Processing Time	1–5 business days (order verification, quality check, and packaging)
Shipping Time	Time from fulfillment center to destination (see below)

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Estimated Delivery Times (Including Processing)

Country/Region	Estimated Delivery Time	Shipping Cost
United States	7–15 business days	Free
Canada	8–18 business days	Free
Most of Europe	8–18 business days	Free
Australia / New Zealand	7–15 business days	Free
Singapore / South Korea / Japan	6–12 business days	Free
Other Countries	10–25 business days	Free

Note: Delivery times may be extended during peak seasons or promotional periods.

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Tracking Your Order

• Once shipped, you will receive a confirmation email with a tracking link.
• Tracking updates may take 2–5 business days to appear in the system.
• You can also log in to your account to view order status.

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Duties & Taxes

• All prices include tax; most countries will not require additional import duties.
• If your parcel is selected for customs inspection, you are responsible for cooperating with local customs.
• In the case of a return, any customs fees incurred will be the customer's responsibility.

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Countries with Adult Product Import Restrictions

Some countries have strict import regulations for adult products. Orders to these destinations may face clearance issues or be returned. Please check the site disclaimer before purchasing.

List of restricted countries:

India, Turkey, Indonesia, UAE, South Korea, Japan, Pakistan, Egypt, Saudi Arabia, Morocco, Malaysia, Bangladesh, Kuwait, Algeria, Jordan, Uzbekistan, Thailand, Oman, Qatar, Kazakhstan, Lebanon, Azerbaijan, Nigeria, Tunisia, Palestine, Albania, Libya, Bahrain, Kyrgyzstan, Tajikistan, Senegal, Maldives, Mali, Mauritania, Brunei, Guinea, Niger.

We will do our best to support customs clearance, but we cannot guarantee success. If your package is held or rejected, we are not liable for the resulting loss.

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Change of Shipping Address

If you notice an address error after placing an order, please contact our customer service at service@yovix.store as soon as possible.

As long as your order hasn’t been shipped, we will help update the address. Once shipped, changes cannot be made.

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Discreet Packaging

Your privacy matters. All orders are shipped in plain, unbranded packaging with no mention of contents or product type. You can shop with complete confidence and discretion.

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Contact Us

For any questions or feedback, feel free to reach out:

• Email: service@yovix.store
• Website: www.yovix.store

Track Your Order

Click the button below to track your package using our official tracking page.

Tracking will open in a new tab. If it doesn't work, you can also visit:

Still need help? Contact us at

RETURN & REFUND

60-Day Money Back Guarantee

60 Day Return: We offer a 180-day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.

Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn, or used. To request a return, please contact our customer support team (service@yovix.store) to accept the return and get instructions on how to proceed.

A. Wrong Product Ordered

If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (service@yovix.store). We are able to modify or cancel your order before the product is dispatched from our warehouse.

If your product has already been shipped, we can no longer make changes.

B. Wrong Product Received

What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:
1. Please reject the package upon delivery and mark Return to Sender (RTS).
2. Please contact us within 48 hours of receiving the package. We will be happy to guide you through the return process.

C. Product Not Received

If your product was not delivered at all or was lost, please contact our customer service (service@yovix.store). We will investigate the matter with the logistics carrier, then arrange a replacement or refund as soon as possible.

D. Damaged or Defective Product

If you have received a damaged or defective product, please contact our customer service (service@yovix.store) to clearly detail the problems you are having. We will replace or refund your order at our discretion.

We need you to return the faulty product and all accompanying accessories, with their original packaging.

For countries where adult products are banned:
Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.
If the return is due to the above reasons, the shipping cost can be borne by us.

E. Return Due to Personal Reasons

If you want to return the product for personal reasons, please contact our customer service in advance to note this order and write your order number in the package.
Our customer service will provide you with the correct return address.
Please note that the shipping cost will be borne by you at this time.

The return address is:
Location: Room 1612, Block D, Jinghang Center, Yunhecheng, Fuqiao Street, Rencheng District, Jining City, Shandong Province
Postal Code: 272000

F. About Cancellation

Generally speaking, we will ship the order within 1–5 days after placing the order.
If you apply to cancel the order before shipment, we can refund you the full order amount.
If you apply to cancel the order after it has been shipped, we can try to intercept the package, but interception is likely to fail. If it fails, we cannot cancel the order.

G. Any Other Return Request

If you still need help with any other return request, please contact our customer service (service@yovix.store). We will be happy to answer all your questions.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the courier company you choose.

If the return is due to our fault (damaged or incorrect goods), the consumer is not required to bear the shipping cost.